Terms and conditions

The company

The person, company or organisation purchasing goods or services from the company, as shall be entered within the customers' section of the company sales orders / invoice documentation.

The customer

The Listed terms and conditions shall apply to the sales and supply of Easy Hang Bracket by. Ivyhouse Products Ltd. (The company), to the entity here by referred to as the customer.

Retention of title/Ownership

Legal ownership of any goods supplied shall remain vested to 'The company', or until such time that payment of any outstanding order / invoice monies has been received in connection with the sale. Should the 'The customer' obtain goods prior to full payments, The customer accepts that 'The company retains the right to demand an receive immediate settlement of outstanding monies prior to transfer of ownership, or the customer grants 'The company' unrestricted access to reclaim the goods, at which point an order cancellation process shall be instigated. The saleable condition of the goods prior to any reclaim is the sole responsibility of the Customer.

Delivery

Products will be delivered within 7 to 10 working days are subject to availability and the order of value having been fully paid.

Our delivery charges for purchases are as follows:

• from £0.01 to £11.99 our delivery charge is £1.92
• from £12.00 to £20.99 our delivery charge is £2.50
• from £21.00 to £39.99 our delivery charge is £5.00
• from £40.00 to £59.99 our delivery charge is £7.50
• from £60.00 to £150.99 our delivery charge is £10.00

Returns procedure

All goods supplied are newly manufactured for sale and as such are manufactured to match the specification shown within the product literature. If however the goods are considered unsatisfactory, such to the rare extent that a full replacement is required, we shall arrange to collect the goods and supply a merchantable replacement or offer a full refund after collection if appropriate.

Warranty

All parts carry a 12 month warranty, any part found to be faulty will be exchanged at no extra cost to the customer with all postal costs paid.

Complaints

In the event of any complaint or grievance, the customer is to firstly make contact by telephone on 01952 586286, fax. 01952 582958, or email to sales@ivyhouseproducts.co.uk stating their order reference and the nature of their complaint. All communications of this nature will receive a response outlining 'The Company's' position and course of action within 3 working days of the issue being raised. Should action be required by 'The Company' to redeem a matter, this shall be undertaken at the earliest opportunity with the assistance of the original manufacturer if deemed appropriate. It is the intention of 'The Company' to resolve any dispute amicably and to the satisfaction of 'The Customer' at the earliest opportunity.

Cancellations

In line with The Distance Selling Regulations, 'The Customer' shall a have period of 7 working days after the date of delivery within which time they may cancel their order for a product. Cancellations should be sent by e-mail by telephone or fax or by registered post to The company trading address, quoting the order reference given when the order was placed. It should be noted that if the customer decides to instigate cancellation procedures through reasons other than fault or damage as previously detailed 'The Customer' shall incur a cost and collection charge to be agreed. Where an order is cancelled by the stated method prior to despatch, no additional charge shall be sought and the monies received shall be refunded. Where refund monies are due, less the collection charge if appropriate, these monies shall be refunded at the earliest opportunity and within 30 days of the cancellation date.

The payment

Payment may be made by cheque, or credit card.

Time for payment shall be of the essence and any failure to pay shall entitle Ivyhouse Products limited, at our option to treat the contract as repudiated by 'The Customer, to delay delivery until paid or inappropriate payments made by 'The Customer' to such of the Goods as Ivyhouse Products Ltd. may think fit notwithstanding any purported appropriation by 'The Customer' (without prejudiced to any other remedy that the seller may have). Receipt for payment shall be issued only on request.

Copyright

Easy Hang Bracket is copyright of PCC Designs Limited.

Registered office

Ivyhouse Products Ltd. Company registration 06212669. Registered office: Unit C12, Tweedale industrial estate, Madeley, Telford, Shropshire TF7 4JR.